How can I track my order?
When your order has been dispatched, we will send you a track & trace code in the e-mail address you provided. You can use that link to track your package.
How do I return an item?
You can return unworn/unused items to us free of charge within 14 days. Please use the return label provided or download a return label by registering your return in your account. On the return label you will find the correct return address. If your parcel cannot be returned in the regular way (e.g. because it has to be collected from your home), extra costs will be charged.
Do your products have a seal of approval?
Yes! All our products bear the Better Cotton™ label. Want to find out more about the Better Cotton™? Then go to their website: www.bettercotton.org
I have received an incorrect item, what can I do?
Please return the item. We will refund the full purchase price (including any shipping and payment costs) as soon as possible, but at the latest within 14 days of receiving the withdrawal notice. However, we may wait to refund until we have received the products, or until you have shown that you have sent them. Please indicate on your return form that the item is incorrect and put it together with the item in your return parcel. If you still want to order the item, and it is still in stock, place a new order through our website.
What is the delivery time?
Orders before 11:00 PM will be delivered within 3 - 5 working days in the United Kingdom. For more information about the delivery times, go to the "Delivery and shipment" page.
I have returned my order, how long will it take to be refunded?
We will refund the entire purchase price (including any shipping and payment costs) as soon as possible, but at the latest within 14 days of receiving the withdrawal notice. However, we may wait to refund until we have received the products, or until you have shown that you have sent them.
Will items that are sold out be restocked?
We try to get all sold-out items back in stock, however, to be on the safe side, you can always contact us to make sure your desired item comes back in stock!
With which parcel service will my parcel be sent?
Your parcel will be sent by PostNL or DHL. More information about your shipment can be found on the "Delivery & shipment" page.
I have a complaint
It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to communicate your complaint to the customer contact department via e-mail. This can be done by e-mail, regular mail and/or telephone. Our staff from the customer contact department will review the complaint and respond substantively within 14 days of receiving the complaint and try to resolve the complaint to everyone's satisfaction.